Shipping & Handling

We offer free shipping within the U.S. on optional items included with our
professional spell packages, all optional printable readings, all artwork,
letters & print magazines, and all items and orders totalling $300 or more.   

We offer free international shipping anywhere in the world on optional
items included with our professional spell packages, all optional printable
readings, and letters.   Other shippable items are shipped to select countries
for a fee.  (See below.)

Please note that our services, such as psychic readings and spell castings, do
not require shipments.  


Since all services and most products are do not require a shipping charge,
how do you know if your item(s) are charged a shipping fee?  You will be
charged shipping at checkout if your item or order requires it.

There is a shipping discount on multiple items within one order.  

Questions?  Email us at
CustomerCare@MoonlightEnchantments.com.


Shipping Policy ~


Shipping Method ~

First Class/Priority USPS

We use Priority Shipping through the United States Postal Service.  
Tracking and insurance is included.  Postal insurance covers lost, stolen, or
damaged items enroute.  Moonlight Enchantments is not responsible for
item(s) lost, stolen, or damaged enroute. The reason we include postal
insurance is so the Post Office can reimburse you for lost, stolen, or damaged
items.  Since postal insurance is included and therefore reimbursements are
the responsibility of the Post Office, Moonlight Enchantments will not
replace an item that was stolen or damaged enroute, and we will not provide
cash refunds.  
Important:  
If you want more than $100 insurance on your item, the cost is $5 for up to
$5,000.  Please email us, and we will send you a statement.


Shipping/Arrival Time ~

The vast majority of items on this site are hand created and made-to-order
by Autumn Mist.   We are not a retail store.  The items are not in a
warehouse ready to ship.  We do not use a drop shipper or manufacturer for
any of our magickal items.  Once the item is ordered, it is created.  
Afterwards, it's
forwarded to our shipping lady.  She packs it individually, addresses it, and
sends it.  

We usually ship on Fridays.  Most orders are shipped within a week of
placing your order.  Some packages, however, take up to 14 business days to
ship.  Some items take longer.  Please read each page carefully when
ordering.   Unless otherwise stated on the item page, 7 to 14 days is the
usual shipping time.

If we are "out of stock" on a particular item, it may take longer.  If this is
the case, we will notify you.

After the shipment leaves our hands, we have no control over how long it
takes to reach you.  If you need an item for a certain day, please allow for
that when ordering.  Please allow extra time during national holidays and
the Christmas season.


Express Service & Shipping ~

Many times people need items quickly.  We will certainly provide this
service, with some items, if that's the case.

Rush Service -

If you need an item created and sent to you in a hurry or by a certain day,
you may want express service.  We can do a "rush creation" and make and
send your item out within 48 hours.  (Some restrictions may apply to this
service.)  There is a flat-rate charge of $45 for up to 3 items and $10 for
each additional item.  Regular shipping charges also apply!  If your order
totals $300 or more, there will still be shipping charges for Rush Service.  

Express Shipping -

We offer Two-Day shipping if you're in urgent need of receiving your item(s)
quickly.

There will be additional charges for these services!  Charges vary.

Please email us at:
CustomerCare@MoonlightEnchantments.com
if you want one or both of these services.

Please Note:  We cannot provide Rush Creation and/or Express Shipping for
all items so please inquire if you need something fast.


Returns/Refunds ~

You may receive a full refund (minus Pay Pal fees) within 24 hours of
ordering a product or service if the product has not been created, personalize
or customized for you within those 24 hours OR if the service had not been
performed for you within those 24 hours.  However, after the service has
begun or has been provided, or the product has been created or has been
provided, personalized or customized for you (after 24 hours), you will not
receive a refund.  Due to the nature products sold on this site, all sales are
final.  


Proof of Shipment (within the U.S.) ~

We obtain tracking information on all shipments; therefore, we can track
your item right to your door.  After your shipment is sent, please feel free to
email us for an estimated time of arrival.

We are not responsible for lost or stolen items after we ship them.  Your
item will be insured with the Post Office.  In the event that your item is lost
or stolen, the Post Office will handle the matter.  
We will not provide cash refunds or replacement items if your shipment
was lost, stolen, or damaged in transit.  


Outside The U.S./Customs ~

We product ship to Canada, most of Europe, Australia, and New Zealand.

Due to possible losses and strict custom laws in some countries, we only ship
products to select countries that have more relaxed custom laws.  

Canada, Europe, Australia, and New Zealand are the countries/continents
where we can ship magickal products, letters, artwork, books, tarot decks,
magazines, optional spell package items, optional printed readings and other
items.  

We will ship
optional items included with our professional spell packages,
all optional printable readings, and letters to any country in the world.


Important Note:
Psychic Readings and Spells do not require shipments so we service everyone
everywhere on the planet!!!  Regardless of your country, please order any
service you'd like.

International/Customs ~

Moonlight Enchantments is not responsible for any shipment that is
blocked, stolen, damaged, or lost by Customs in your country.

When we send a shipment internationally, we are given a Customs Number
on a receipt with our mailing address, the customer's mailing address, the
date and time the shipment was sent.  The receipt is from the United States
Postal Service.  We can take a digital picture and email a copy of this receipt
to you as proof the shipment was mailed.   This will cover us through the
Post Office and PayPal as proof that we shipped your package.  However,
we cannot track packages outside of the United States.  After we leave your
package at our post office, it is completely out of our hands.  If you have a
problem receiving your item(s), you must take it up with your local postal
service with the proof of shipment customs receipt we send you by email.  

Again, we cannot track the shipment, and
we will not provide a cash refund
or replacement item
if your package does not reach you since we will have
proof that we mailed it.  If you live outside the US and agree to purchase
products from us, you agree to these terms.

If you would like international postal insurance for your shipment or if
you'd like it sent by FedEx or UPS currier, we can provide those services to
you.  However, the fees may be extreme depending upon the weight of the
item(s) and the destination.  Please email us if you'd like us to find rates for
you.


Copyright © 2005 - 2018 Moonlight Enchantments LLC
All Rights Reserved.

By ordering from this site, you fully acknowledge and agree to our Shipping
Policy (above) and our
Terms.
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